Managing and operating a Short Term Rental is more about hospitality than anything else. Why? Because reviews can make or break your bottom line. At some point, something will go wrong that tarnishes the guest experience, but how can you still get a 5 star review?

The word "Hospitality" can mean different things to different people, but for me, it's about "Managing the Guest Experience."

In this episode, I'm interviewing Jane Ng, who has a number of short-term rentals including one where guests pay over $1000 for one night. We'll break down how you can create memorable guest experiences which lead to higher average ratings and nightly rates.